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Acceleratephysio.co.nz
A multidisciplinary approach to the treatment of chronic pain: 
Lindsay Stephenson, DipPhty, DipMT, PGDipRehab
Stephenson Murray Physiotherapists, Invercargill
ABSTRACTPersistent pain is a problem facing a high proportion of our society and is best treated by a multidisciplinary team approach. This case report reviews the client's presenting history from a multidisciplinary perspective and the functional assessment of a client with chronic heel pain. The use of outcome measures is an integral part of the client's assessment and treatment. The client's problems are identified and a treatment plan is developed with the physiotherapy treatment, including an Activity-Based Programme, described. The successful treatment outcome can be attributed to a team approach with regular communication between providers to co-ordinate the programme. Regular monitoring of goals set, and evaluation of improvement using outcome measures were utilised throughout the client's rehabilitation. The use of outcome measures helped the client to gain confidence, manage pain and increase activity levels. Stephenson L (2008): A multidisciplinary approach to the treatment of chronic pain: a case report. New Zealand Journal of Physiotherapy 36(1): 15-21.
Key Words: Pain management, multidisciplinary, physiotherapy, outcome measures, cognitive behavioural interventions.
by ACC for assessment and recommendations for 
Pain, although essential for survival, is the second 
appropriate treatment. The three practitioners work 
most common reason for people seeking medical 
as part of a multidisciplinary company who have a 
care (Turk and Okifuji, 1998). The fragmented and 
special interest in pain management. The reason 
unimodal approach of conventional medicine often 
for the referral had been explained to J by her ACC 
delivers poor outcomes for the client (Turk and 
case manager, the process of the assessment was 
Okifuji, 1998). Turk and Okifuji (1998) concluded 
explained, and consent gained.
that multidisciplinary pain centres delivered care that not only improved overall functioning, but was also 
cost effective in treating patients with chronic pain. 
J is a 61 year old female who, prior to her injury, 
Further research on multidisciplinary treatment 
worked as an assistant in a café. She married at 23 
for chronic pain has been mainly directed at low 
and after eight years left her marriage as a result of 
back and neck pain. Jensen et al (2005) concluded 
an ongoing abusive relationship. Her four children 
from their longitudinal study that multidisciplinary 
remained with her. J rebuilt their lives with minimal 
rehabilitation for women with chronic neck or back 
outside assistance and became involved in another 
pain had a substantial rehabilitation impact and 
relationship, which also ended after ten years due 
was "a cost effective method for improving health 
to physical abuse.
and increasing return to work." 
At the time of the interview she was again 
The New Zealand Accident Rehabilitation and 
in another abusive relationship and was in the 
Insurance Corporation (ACC) has multidisciplinary 
process of leaving after 8 years. J's children had 
pain management services for chronic pain (ACC 
left home but were supportive of her decisions. 
website) with the aim of delivering a service that will 
She maintained close contact with her children 
enable the claimant to regain independence and/or 
and is currently involved in the after school care 
a return to work. This approach utilises a team of 
for two of her grandchildren aged 12 and 10 years. 
professionals including doctors, physiotherapists, 
She has done this since her daughter-in-law died 
occupational therapists and psychologists with the 
approximately two years ago. 
common goal of working together with claimants 
Before her current injury J enjoyed participation 
to return them to maximum function. 
in a wide range of sports including golf, rock and 
This case report reviews the multidisciplinary 
roll, ballroom dancing and walking, as well as 
assessment, rehabilitation and outcomes of a lady 
gardening and completing renovation projects.
who developed chronic regional pain after an injury 
In February 2001 J was standing on a bar 
to her foot.
stool tending some over-hanging plants when she 
jumped down. J stated she immediately felt pain 
in her right foot and thought she had re-injured an 
J was concurrently referred to a physiotherapist 
Achilles tendon that she had previously ruptured. 
(LS), an occupational therapist and a psychologist 
She reported she had an immediate sharp pain 
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
in her heel that radiated into her calf muscle and 
Table 1. Aggravating Factors
posterior right knee. The pain continued to persist causing her difficulty to fully weight-bear and 
mobilise. Some days later her general practitioner 
Walking is limited and that "doing the supermarket 
referred her to physiotherapy and gave her a medical 
shopping was difficult and very painful",
certificate to be off work. Her physiotherapist gave 
She will drive and find a park outside a shop and felt she was unable to walk more than one block. She no 
a provisional diagnosis of an acute plantar fascia 
longer walked on rough ground.
injury. Despite extensive physiotherapy the problem 
She had some difficulty getting in and out of her car 
did not resolve. 
and had pain with driving, although could drive for 
Since this time she has had numerous orthopaedic 
referrals, a review by a Rheumatologist and an Initial 
She has difficulty putting on shoes and socks.
Medical Assessment. She has had x-rays and blood 
Standing was limited, and prolonged sitting also 
tests that were unremarkable. Medication, that she 
became painful, limiting sitting to about twenty minutes. (During her interview she often changed 
felt gave some pain relief, consists only of celecoxib 
position, especially moving her leg and foot.)
(Celebrex), used regularly rather than as-needed. 
She longer no dances, but used to "dance all night".
Orthopaedic treatment consisted of cortisone 
Digging the garden is no longer possible.
infiltration into the plantar fascia and calcaneal 
She is no longer able to do al her housework to the level 
attachment. This gave her limited short duration 
or frequency that she used to, however, still manages 
relief. Her orthopaedic specialist advised she had 
her own housework. She stated she used to be a 
developed a chronic plantar fasciitis. She was 
perfectionist and always had a clean, tidy home.
Standing to prepare a meal aggravates her pain 
informed that nothing more could be done and she 
and she now uses a bar stool to decrease her weight 
would have to learn to live with, and manage her 
pain. J has remained off work as an ACC beneficiary since her injury. 
Table 2. Easing Factors
Previous Relevant History
J is unsure of the exact date, but had previously 
J reported that heat helps to ease her pain and that she regularly uses her spa pool at the end of the day. 
ruptured her right Achilles tendon which was 
Medication gives some relief but she does not want to 
surgically repaired. Although rehabilitation was 
be reliant on medication as it "is only a short term cure 
slow after this she had regained full function and 
and I would rather be able to do something about the 
had returned to all her sporting activities.
She had surgery for a bunion on her left foot in 
February 2004 and subsequently had problems 
is aware that nothing more medically or surgically 
with pain, keloid scarring and loss of function. 
can be done to help her and that "I have been told I 
This responded well to physiotherapy resulting in a 
will have to learn and live with it". She wants to be 
return to full weight bearing and a normal pattern 
able to socialise without getting sore, and be able 
of gait, although some pain persisted. 
to return to some form of work. J was prepared to look at options that might help her to manage 
PHYSICAL EXAMINATION
her pain and improve her lifestyle.
J presented well dressed and was not overweight. 
She walked with a significant limp and had decreased weightbearing through her lateral foot. 
Functional Assessment
J described her pain as an almost constant 
J walked on the outer border of her foot and had 
toothache throb in her heel and the lateral border 
an antalgic gait. She watched the ground directly 
of her foot with pain in her calf when walking. J 
in front of her and was unable to walk with eyes 
rated her pain at a resting level to be 4/10 and her 
maximum levels of pain to be 8-9/10 on a Numeric 
In standing she had a pronated talus, causing 
Rating Scale where10 is maximum pain.
increased tension on the medial calf muscles and 
J reported she had difficulty getting to sleep, 
medial plantar fascia; dorsiflexion was slightly 
then woke early, often not getting back to sleep. 
restricted and increased her pain. Pain prevented 
Pain in her foot and at times her calf disturbed her 
plantarflexion in standing and joint proprioception 
sleep. She did not get up to try and relieve her pain 
although would rise early if she could not sleep. She 
On palpation she reported mild pain along 
had pain on rising in the morning which became 
the medial forefoot and locally over the calcaneal 
progressively worse throughout the day, although 
attachment of the plantar fascia. J did, however, 
would ease with rest. 
have active trigger points in her upper medial 
Aggravating factors described by J are shown in 
soleus, flexor digitorum longus, and her lateral 
Table 1 and Easing factors in Table 2.
gastrocnemius had an extremely tight band along its length.
Belief about her Problem
Functional Tests/Outcome Measures utilised 
Despite no recent improvement she was still 
in J's assessment are outlined in Table 3, and 
hopeful her injury would improve with time. She 
described in Appendix 1. 
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
Table 3. Outcome Measures
Initial Assessment
Mid ABP – 6 weeks
•Timed Up and Go 
•(Noonan and Dean, •2000)
•10 metre Walk 
•(Richards and Malouin, •1995): 
1 minute 57 seconds. 
seconds. J's gait 
seconds. J's gait 
J's gait became more 
became slower on 
laboured and slow on 
laboured and slow the second 100m 
the second 100m and 
and she developed pain increased to 8/10 
on completion.
increased to 8/10 
on completion.
increased to 7/10 on completion.
•Dynamic Balance 
•Test (Hill, Bernahrdt, •McGann, Maltese, and •Berkovits, 1996) 
•Stepping on and off a 
J did not want to 
J achieved this with 
lead with her right 
right foot, but she 
still had difficulty 
difficulty pushing 
pushing up to get 
onto the step. She 
the step. She also 
had poor balance 
had poor balance 
•Lower Extremity 
16/80 indicating 
not repeated.
33/80 indicating a 41% 
40/80 indicating 
•Functional Score
level of function.
11 minutes 51 seconds with only a slight limp at the end and a pain rating of 6/10. J was delighted with this result and had surprised herself with the ease that she had been able to achieve the walk.
Assessment Summary/Findings 
frustrated she was no longer able to be as fastidious 
J has both psychosocial and functional problems 
in her house and found it difficult to pace activities 
associated with her ongoing pain which needed to 
as previously she would have cleaned her whole 
house in one go.
From a psychosocial approach she is in a 
J's current social situation, recent surgery on 
traumatic and abusive relationship that she is 
her left foot and fear avoidance behaviours would 
leaving. She does not feel unsafe, although fears 
be perpetuating her problem.
she may still be likely to suffer from both physical 
Functionally J has developed a poor gait pattern, 
and verbal abuse. 
and along with poor joint biomechanics (Travell 
She has lost significant confidence, general fitness 
and Simon, 1983; Donatelli et al, 1988) this was 
and is no longer socialising. J is demonstrating 
stressing the medial arch and soft tissues of her 
activity related fear avoidance behaviours (Linton 
foot and medial calf resulting in active trigger points 
1999, Robinson and Riley 1999), such as not 
(Travell and Simon, 1983).
walking further than is necessary. She no longer 
Several Yellow flags (Kendal et al, 2003) were 
dances and has stopped all sporting activities. J felt 
identified as part of J's Assessment.
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
and Simon, 1983). In this situation, the active 
1. Attitudes and Beliefs about the pain – Fear 
triggers in J's medial gastrocnemius are referring 
pain to her medial instep. This trigger point may 
2. Behaviours – Use of extended rest.
also cause nocturnal pain (Travell and Simon, 
 - Reduced activity and withdrawal 
1983), and to a lessor extent the trigger point in her 
 from activities of daily life.
soleus. Trigger points from soleus refer primarily 
- Sleep quality reduced since onset 
to the heel with some pain in the medial calf and 
also restrict dorsiflexion (Travell and Simon, 1983). 
3. Emotions – anxiety or heightened awareness of 
Finally the trigger point in flexor digitorum longus 
(Travell and Simon, 1983) has a referral pattern to 
the lateral border of the foot with some pain in the 
4. Family – Extent of support in attempts to return 
lateral calf.
to normal activities, including work.
As a result of the excessive pronation of J's talus 
 - History of abuse.
the rigid lever required for push off is unable to 
These needed to be addressed for her rehabilitation 
be achieved (Travell and Simon, 1983; Donatellei 
plan to be effective.
et al 1988), thus decreasing forefoot stability and 
J was living in a dysfunctional abusive relationship 
flexor stabilisation. Flexor digitorum longus in turn 
(Robinson and Riley, 1999; Turk and Okifuji, 2002) 
acts earlier and longer in an attempt to stabilise 
and it has been shown that there is an "increased 
the forefoot (Travell and Simon, 1983). It could 
risk for the negative emotion….to the effects of 
be hypothesised that this is the reason for active 
a patient's social interactions and interpersonal 
triggers in J's flexor digitorum longus.
relationships" (Robinson and Riley, 1999, p.81). "In 
Coupled with poor joint function, weak muscles 
addition, marital dissatisfaction and conflict have 
and poor fitness, J was adding to the pre-existing 
been linked to poor patient adaptation to chronic 
fear avoidance issues associated with her chronic 
pain" (Robinson and Riley, 1999, p.81).
J was stressed about her relationship and her 
pending separation as well as the fact she was 
PHYSIOTHERAPY INTERVENTION 
again going to be alone. As a result J could have 
On receipt of the report, J's ACC Case Manager 
an increase in her pain response and lowered 
referred her back to me to provide the recommended 
coping mechanisms and strategies (Melzak R, 1999; 
Boothby J, Stratford PW, Stroud MW et al, 1999). 
It was decided that local treatment would be 
This would have an additive factor to the emotional 
undertaken prior to the Activity Based Programme. 
factors that co-exist with her chronic pain.
The rationale for this was to ascertain whether we 
J was an over-achiever who always took a pride 
would gain a change in J's pain status and, also, to 
in her house and garden and this contributed to a 
allow time to address the fear avoidance issues and 
significant loss of her self esteem (Linton, 1999). In 
discuss ways of self help for pain management.
addition, she had the loss of her third relationship, 
Initially J was fitted with custom made orthotics 
the loss of a daughter in law, and the loss of her 
for her walking shoes that addressed her specific 
employment to contend with. She had lost social 
biomechanical needs with fore and rearfoot wedging. 
contact with a lot of her friends. Her main social 
A comfort insole with arch support was fitted into 
contact was her immediate family, where she also 
J's casual shoes. The orthotics made an immediate 
undertook a significant supporting role.
difference to the way J was able to weightbear and 
J had developed fear-avoidance behaviours 
walk, however, no change in pain was noticed.
(Butler and Mosely, 2003; Nicholas et al, 2001; 
Local trigger point release of massage and dry 
Vlaeyen and Linton 2000) that need to be addressed 
needling (Travell and Simon, 1983) were used to 
to enable her to achieve her goal of increased 
address the active trigger points. During treatment, 
socialisation and activity.
J's lateral foot pain was reproduced indicating 
To allow J to get to sleep more readily and refocus 
this to be a source of some of the pain she 
her thoughts away from pain the development 
experienced. Trigger point treatment was followed 
of relaxation techniques (Winterowd, 2003), 
including distraction and imagery would be helpful. 
Acupuncture was based on a Western approach, 
In addition, the occupational therapist could 
addressing the acupuncture channels along the 
educate J on strategies to improve sleep hygiene. 
trigger points with local needles to stimulate 
These strategies are well documented in Dr Glen 
the release of, beta endorphins, norepinephrine, 
Johnson's online book Traumatic Brain Injury 
serotonin, histamine and GABA (Lundeburg, 
Guide (2007).
1998; Baldry, 1993). The master point of muscle 
In addition, to the psychological factors that 
and tendon GB34 was also needled to promote 
could be relating to J's chronic pain she had some 
healing and increase Qi (Maciocai, 1989). Needles 
biomechanical issues that would be beneficially 
were inserted and Qi achieved and with further 
stimulation were left in for 20 minutes.
Trigger points are known to refer pain to sites 
Treatment was scheduled on a weekly basis. 
away from the location of the trigger point (Travell 
After 4 treatments J reported a decrease in her 
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
medial calf and lateral foot pain, with pain becoming 
At the six week point of her programme she 
localised to her heel. The intensity of pain had not 
was reassessed using the functional outcomes 
changed, however, her activity had increased and 
previously used and her goals were reviewed. As J 
she had a decreased fear of activity.
had not achieved the planned level of independent 
During this time a cognitive behavioural 
walking a 1.5km walk was also undertaken. 
approach (Sharp, 2001; Thompson, 2005) was 
However, J's results indicated a significant level of 
taken to encourage J to increase her level of activity. 
improvement of function as reported in Table 3.
Discussion around the issues of what chronic pain 
The next week at the gym, J reported that she 
is and the Gate-Control Theory (Melzak and Wall, 
had increased her walking and had achieved 50 
1996) of pain was undertaken.
minutes. She kept to the grass and was more 
 After 7 treatments it was decided, in consultation 
confident on uneven surfaces. Over the next 5 
with J and the clinical psychologist, that the 
weeks J continued to walk for an hour most days, 
Activity Based Programme would commence. The 
attended the gym 2-3 times a week and had begun 
initial functional assessments were repeated to 
to socialise. She had also walked on hills and was 
gain baseline performance measures to enable 
very positive about her progress.
assessment of J's progress. Results can be seen 
On completion, J had again made progress with 
the functional assessments undertaken (Table 3). 
The following goals were set by J to be achieved 
She reported that when caught in rain she had been 
within the 12 week time frame
able to run to avoid it, and although painful, it had 
not remained so. J had much less difficulty doing 
minutes at 6/52 and at 12/52 will be able to 
many activities including light household chores 
walk for 60 minutes. 
and had started to feel confident to tackle heavier 
activities. Pain scores were not discussed at this 
regained recovery to her "normal" level after 
stage as J was no longer focusing on the pain. 
A review of the goals that J had set indicated 
that she had achieved them all. In addition she 
had been out to the driving range with an iron to 
practice, as well as caddying for 5 holes while away 
with friends for a weekend. She planned to join a nine hole golf competition. Overall she was pleased 
The goals were to be achieved through a gym 
with the outcome and had regained a positive 
based programme and an independent walking and 
outlook on life. 
home exercise programme.
She attributed her progress to a number of things 
J was taken to a local gym and I set up a 
but particularly felt the use of orthotics has enabled 
programme, teaching all the exercises. Exercises 
her to walk in a much improved pattern with a 
were chosen that would minimise the need to fully 
decreased stretch on her muscles and tendons. 
weightbear, but would strengthen all muscle groups 
This gave her confidence to be able to walk further 
as well as increase J's joint proprioception to help 
without the fear that her limp and pain would 
with her ability to walk on uneven ground. Weight 
prevent her from getting home.
training was followed by a progressive low impact cardiovascular programme. 
Multidisciplinary Care
J attended the gym 2-3 times a week and I 
Due to the number of underlying psychosocial 
monitored and progressed her programme on 
factors that were likely to be impacting on her 
a weekly basis. Time was spent discussing the 
pain levels and on her ability to cope with these, 
progress of her independent walking programme 
it is less likely physiotherapy alone would have 
and monitoring her home-based exercises, as well 
achieved such a good outcome (Dersch et al, 2002). 
as encouraging an increase in functional activity 
The treatment approach utilised by the clinical 
with task setting (Beattie, 2001; Vlaeyen and 
psychologist was that of a Cognitive Behavioural 
Linton, 2000) to help diminish the fear of walking. 
Therapy model and addressed J's grief and 
For example, she was asked to park her car some 
loss from leaving her relationship, symptoms of 
distance from the corner store and walk to and 
depression, fear avoidance and social isolation. The 
from the shop. Daily walking was undertaken on 
occupational therapist's intervention was aimed to 
a distance contingent basis starting with a block 
assist J with self management strategies for task 
walk and progressing from there.
simplification, pacing of activities, relaxation and 
J attended a further two times for local treatment, at 
sleep hygiene.
which time she had latent trigger points with localised 
With appropriate communication between 
heel pain. During treatment discussion centred on 
providers I was able to complement these strategies 
pacing and the increased activity she achieved in 
during her therapy sessions and gained a trust that 
her new home and garden. In conjunction with her 
enabled us to challenge J to undertake more activity 
concurrent psychological therapy her outlook had 
and overcome the isolation and low self esteem that 
become more positive and she demonstrated fewer 
had developed as a result of her chronic pain and 
fear avoidance behaviours.
relationship breakdown. 
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
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ADDRESS FOR CORRESPONDENCE
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This test assesses agility as the client starts and 
and psychopathology: Research findings and theoretical 
finishes in a sitting position with being required 
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Donatelli R, Hurlbert C and Conaway D et al (1998): Biomechanical 
to change direction after 3 metres. As J had a fear 
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it would be expected that she would be slow in 
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completing this test which was therefore deemed 
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to be an appropriate measure to undertake.
and psychopathology: research findings and theoretical 
considerations. 
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Jensen I B, Bergstrom G, Ljungquist et al (2005): A 3-year follow-
10 metre Walk (Richards and Malouin, 1995): 
up of a multidisciplinary rehabilitation programme for back 
This test measures maximum walking speed over 
and neck pain. 
Pain xx: 1-11
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dynamic standing balance for stroke patients: reliability, 
those of the same client.
validity and comparisons with healthy elderly 
Canadian 
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Kendall N et al. (2003): ACC New Zealand Acute Low Back 
Guidelines incorporating the Guide to Assessing Psychosocial 
This was set as a specific measurable distance to 
Yellow Flags in Pain in Acute Low Back Pain Wellington New 
assess J's walking speed and was able to be repeated 
Zealand, New Zealand Guidelines Group.
on a regular basis. This test gave J encouragement 
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
to see how she was improving as well as offering 
Lower Extremity Functional Scale: 
observation of her pattern of walking. 
This looks at twenty general activities related to 
function in the lower limb, and is completed by the 
Dynamic Balance Test (Hill, Bernahrdt et al 
client. Items are scaled on a five point scale
0 = extreme difficulty or unable to perform
This test is used to assess the patient's ability to 
4 = no difficulty
step up and down of a 700mm step and assesses 
The maximum score is 80 and it has been 
joint proprioception and balance. The assessment 
assessed to have an error of +/- 5 scale points at 
is based on construct validity and in J's case it 
a 90% confidence interval (Binkley, 1999). In J's 
was chosen as she did not like walking on uneven 
case, we achieved a 24 point difference which was 
ground and found steps and stairs difficult. It was 
therefore clinically significant. It proved a useful tool 
a measurable and repeatable test that was able to 
for assessing J's initial level of function, on=going 
assess changes in function and also expose J to a 
progress, and completion outcome as well as being 
task she was not confident in undertaking.
helpful in setting functional goals.
NZ Journal of Physiotherapy – March 2008, Vol. 36 (1)
Source: http://acceleratephysio.co.nz/wp-content/uploads/2013/09/New-Zealand-Journal-of-Physiotherapy-A-multidisciplinary-approach-to-the-treatment-of-chronic-pain.pdf
   Hôpital de La Chaux-de-Fonds   Service des Urgences  N°31 , novembre 2006 Auteur : Dr G. John   Responsable : Dr C.Sénéchaud  l'haloperidol (Haldol) peut être utile. Bien que les neuroleptiques  atypiques comme l'olanzapine (Zyprexa) ou la risperidone (Risperdal) devraient entraîner moins de problèmes cardiaques et  de syndromes extrapyramidaux, il n'existe pas encore d'étude clinique prouvant leur supériorité dans cette indication. Si l'état 
    r ers une politique  médicaments au Canada Marc-André Gagnon, Ph. D. Publié par :La Fédération canadienne des syndicats d'infirmières et infirmierswww.fcsii.ca2841, promenade RiversideOttawa (Ontario) K1V 8X7613-526-4661 © La Fédération canadienne des syndicats d'infirmières et infirmiers 2014 Tous droits réservés. Aucune partie de cet ouvrage ne peut pas être reproduite ou transmise par quelque procédé que ce soit, tant électronique que mécanique, en particulier par photocopie, enregistrement ou par tout système de recherché ou d'entreposage documentaire sans l'autorisation de l'éditeur.