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Keeping the Auckland Airport community informed Issue 73 April 2008 ISSN1176-9432
for airport
emergency
team
Inside this issue:
• Golf day benefits charity • Airport wins bronze award • Greening the airport • Auckland Cup race day • Plus much more…

Cover: Brian Chase (left) and Tony Beattie (right) of the Airport Emergency Service team model the new jet black uniform special y designed Right: (from left to right) Vern Eruera, Dave Smyth, Gavin New international arrivals
Gibson stand tal in This month sees the opening of their new kit.
our new arrivals area in the international terminal. It features strong kiwi images and incorporating the décor for arriving passengers, as new airport identity.
wel as spectacular elevated views across the Manukau Harbour. A 1,600m2 arrivals duty free store will be open, and the immigration processing areas have been expanded and improved to enhance the arrival experience. More details can be found in the project profile inserted into this month's edition of the Airport Times.
The A380 is coming
new corporate brand. It was perfect Recently Emirates announced that New look timing to launch both images at around its A380 aircraft will fly daily to and
the same time. We are very happy with from Auckland via Sydney to Dubai from 1 February 2009. Auckland for airport
Airport is wel and truly ready for its The new emblem on the uniform (see arrival. The upgrade and widening emergency image on left), which was designed of the main runway was completed
in conjunction with AES staff and the in 2006 as well as hard stands for company, reflects four key elements: parking aircraft at the new pier, The Auckland Airport ‘A', wings, fire Pier B. A380-capable Pier B will be Tall, well-dressed men strutting their helmet and axes, and the silver fern. operational from October this year. stuff – no it's not the catwalks of Paris, The bold ‘A' in the centre of the It connects to the new expanded but Auckland Airport's newly kitted-out emblem is the new logo of Auckland arrivals area and wil provide two Airport Emergency Service (AES) team. Airport that was launched late last contact gates, each with two The AES team can now be spotted year. The wings reflect aviation and airbridges for two-door handling around the airport sporting an all- swiftness of response, while the of large aircraft.
new jet black uniform complete with outstretched wingspan represents Representing our country
a special y designed emblem which the wide range of roles carried out During April we continue to roll reflects Auckland Airport's brand by AES. The fire helmet and axes are out our vision to ‘represent our an internationally recognised symbol country as New Zealand's Airport'. of firefighters. The silver fern reflects AES manager Mike Gibson says the In delivering our vision, we are Auckland Airport's core value of new uniforms also coincide with a committed to being outstanding, representing New Zealand and being departmental name change from uniquely kiwi and welcoming. uniquely kiwi.
Response Unit to Airport Emergency Elements of the new brand are Service, designed to reflect the variety The new uniforms, which are supplied reflected in the Airport Emergency and scope of the team's role. by the same company that supplies Service team's smart new black the New Zealand Fire Service, are uniform and white emblem. A fresh "The new name is a much better already receiving the thumbs up from new look wil be seen throughout indication of the huge range of staff. AES officer Vern Eruera says, our 2008 interim report, company incidents the team responds to. We "Our new uniforms are made from a stationery, the Airport Times and can be called to many emergencies at really good quality material and I think a number of other visual elements the airport including aircraft incidents, the emblem is smart." His colleague within our company.
medicals, motor vehicle accidents, Ian Gibson adds, "It's clean, tidy, smart fires, security issues and fuel spills.
and the colour is practical." "It's clean, tidy, The change of name and uniform is just smart and the colour the first part of the facelift for the Airport Emergency Service. Within the next few months all emergency vehicles will be "With the uniform it was definitely time adorned with the new Auckland Airport for a new image as the old uniforms logo and the fire station wil freshen were becoming difficult to source and up with new signage, including the Chief executive officer colour consistency was hard. As we replacement of the neon sign on the started thinking about a new image, roof of the station. the company also started to look at a 02 Airport Times

The two ladies are well known amongst the airport community Left: Tala Schmidt (left) and Jasmine and are renowned for their outstanding service, happy Kereta-Tavita (right) dispositions and the ability to remember whether your trim cappuccino has one lump or two.
HMSC-AIAL Ltd nine years ago and are Café Espresso is owned by HMSC-AIAL Ltd, a joint venture such good friends company between Auckland Airport and HMSHost. General they often socialise Manager Anne Singe refers to Tala and Jasmine as Café together outside Espresso "divas" who are "adored by staf and travel ers who appreciate their attention to detail and caring natures.""Tala and Jasmine work so wel as a team that staf gravitate to Café Espresso to get their daily coffee hit. We receive positive comments from the public through the airport's comments cards referring to the thoughtful and efficient service from the girls," she says.
With a combined 20 years' working at the airport, Tala and Tala and Jasmine Jasmine know the way around a coffee machine. "We have
a special bond," says Jasmine. "I don't quite know why, but we make a great team. We feed off each other and intuitively know how each other works." Famous New Zealand ‘couples' over the years have included Chez and Dale from Chesdale commercials, Wal and Dog Tala adds, "Working with Jasmine is like working with my from Footrot Flats, Manu and Big Ted from Playschool, Rod sister. When she is away on holiday it isn't the same around Stewart and Rachel Hunter… and now Tala and Jasmine from here. We really do work better as a team." Auckland Airport staff member Stephanie Brewer is a regular visitor to Café Espresso. "I get my trim flat white off Tala and While they may not be a celebrity pairing, to staff in the Jasmine every day. Often by the time I get to the counter, the international terminal Tala Schmidt and Jasmine Kereta- coffee has been made and is waiting for me. They really do Tavita from Café Espresso are better than a home-cooked offer exceptional service," she says.
Left: Lisa Fred (left) and Maea Wihongi Marae sleepover
(right) stayed in the marae on the first Cast your mind back to your childhood and your first night night of their school away from home… was it in a marae? For some of the trip. The girls said Year 5 and 6 children at Jean Batten Primary School, it some of the younger children thought the carvings were a bit Almost 130 children from the local school recently stayed at scary in the dark, the airport marae, Te Manukanuka o Hoturoa, as part of their but they thought school trip. Over two days, two classes visited the marae, received a powhiri, learnt about the history of the marae, and a great way to get to know their discussed the carvings and tried their hand at flax weaving. classmates better. The biannual school trip also included activities such as abseiling, designed to build confidence and encourage team building. The airport marae comfortably sleeps 50 adults and the dining room caters for 80 seated meals. The beautifully carved marae is an ideal conference venue, gathering place or site for an overnight stay. For more information, contact Shareholders vote CPPIB's partial takeover offer for Auckland Airport was approved
by a majority of the company's shareholders who voted.
for takeover
The transaction requires final approval from the Overseas Investment Office by 11 April 2008 in order to become unconditional. If approval is not gained by this date, the Last month Auckland Airport shareholders voted to approve the offer will lapse and the shares offered for sale will no longer Canada Pension Plan Investment Board's (CPPIB) partial bid. be subject to the bid, which means they will be free to be traded as usual.
Staff parking
al ow for upcoming international terminal forecourt developments. Alternative staf parking can be found in the public car park (P4) temporary staff parking area or staff car park 7 (S7). Parking space in staff car park 4 (S4) was reallocated at the end of last month resulting in the loss of Should you witness any parking misdemeanours, 85 staff parking spaces. The Koru, executive and please email [email protected]. If you have any leased parking, which was previously located near questions or comments, please use this email address the forecourt, has been relocated to this car park to or ring 0800 AIRPORT. Airport Times 03

Right: (Above and below) Earthworks are wel under way as the new northern runway begins to benefits
from golf
Almost 120 people attended Auckland Airport's second annual retail golf day at Formosa Country Club on 22 February, all keen to secure some of the $80,000 worth of sponsored prizes up for grabs. According to Auckland Airport's retail commercial manager Scott White, the weather was not in the golfers' favour but it didn't dampen their spirits. "The 90 days prior to the event were bril iantly fine – every day since has been brilliantly fine. The day itself was like playing in a tornado! Nonetheless it was a very enjoyable day with a lot of networking and partnership building," says Scott. Nobody managed to secure a hole in one which meant the big prize, a VW EOS FSI car (valued at $55,000), was unclaimed. However, the winning team of Steve Reindler, John Wardle, Chris Hunter and Jeanette Carlton won a trip to Samoa courtesy of Pacific Blue airlines. Kidney Kids was the lucky charity, boosted by almost $5,000 raised on the day.
Above: The Great New Zealand Shop Travellers flying into Auckland telephone, electricity, gas and water. Airport have a bird's-eye view of the Users of George Bolt Memorial Drive watches their ball construction activity taking place are reminded that the speed limit is as it edges closer round the airport. The airport's 50km per hour. The project is running to the hole. (From engineering team is working on to schedule and the new roundabout left to right) Kent McLachlan, Jonathon several significant projects which are will be completed by August this year. all key to the airport's future growth North-east retail and parking
Young and Cheryl and development. Northern runway development
If you drive past the airport shopping About 21ha of land, just north of centre, you will notice a lot of Ashworth (left) and the terminals, is being developed earthmoving to the north of the car (right) from Auckland in preparation for the new 1,200m park. Ross Reid Contractors are Airport seem pretty runway. Over the last few months, moving about 7,000m3 of earth happy with that shot! contractors Fulton Hogan have each day in preparation for a new moved earth and arranged drainage car park, commercial and retail area. to provide the platform for the new The earthworks are scheduled for runway. They are taking advantage completion by April 2008 when about of the remaining construction season 1,800 car parks will be developed which finishes at the end of May this on the site. The new parking area is year. Bulk earthmoving will resume expected to be ready by June 2008. in October and will continue for North airport development
two more seasons, in time for the The second stage of earthworks for completion date of December 2010.
commercial property at the north New roundabout on George Bolt
airport site has been completed. Memorial Drive
The team is now working on In January, contractors Dempsey & providing utilities and roading to the Wood began construction of a new development. This work will provide roundabout for George Bolt Memorial 6ha of commercial land and 500m Drive that will create direct access to of new roading. Stage three is due the new north airport development. to start this month which will add a They have been working on the further 2.2ha of leasable land and diversion of utility services such as 250m of roading. 04 Airport Times
Airport wins bronze at
service quality awards
The hard work and commitment from all who work at the airport has been rewarded. Auckland Airport has been ranked third in the world for overall Sunny Auckland lights the way
passenger satisfaction at airports that manage five to15 million travellers a year. Auckland Airport's new The ranking was based on the results from 200,000 questionnaires completed international arrivals area opens by passengers in 2007. The survey was administered by Airports Council this month. One of the many new International (ACI) and captured passengers' immediate appraisal of 34 airport design features in the area is a service factors, from check-in to departure at the gate. 300m2 collection of solar panels, Many organisations play a role in running a safe and efficient airport: the airport the largest in New Zealand. company, airlines, ground handlers, border agencies, shops, restaurants and Found on the roof of the new cafés. This high-ranking award is a great acknowledgement for everyone at the building, the panels collect the airport who plays a part. sun's energy and convert it Over 100 airports worldwide participate in the programme. The top five for directly to electrical energy. This airports that manage five to 15 million travellers a year were Nagoya, Tel Aviv, energy is used to power the Auckland, Christchurch and Adelaide.
corridor lights in the new arrivals area during the day. The solar panels will generate 49,500 kiloWatt-hours every year – Far left: An interesting the equivalent of the yearly energy consumption of three holiday snaps – some travel ers take to four households.
the opportunity to be To demonstrate this eco-friendly photographed with approach, an LED screen wil be set up in the arrivals area to show exactly how much energy is being generated and how much CO is saved. Travellers will also be able to view weather conditions on the roof via a roof camera shown on the monitor.
Left: New Zealand's largest photovoltaic passengers received a pink lei to get solar display is Pink flight
them into party mode. The paradiso found at Auckland theme continued when they moved Airport and powers If you wandered through gate lounge corridor lights in the to the departure gate with Buckwheat two in the international terminal on new international and the other queens, Miss Ribena, arrivals area.
29 February, Leap Day, your heart Bambi, Venus Mantrap and Tess, might well have leaped a few beats. hosting a pre-departure party including The lounge could not be missed… 42 BELOW pink cocktails and decked out in a pink paradiso theme in canapés. Buckwheat and her girls preparation for Air New Zealand's Pink continued to entertain on board the Flight of Fabulosity.
flight. Serving drinks and sashaying Kiwi Mardi Gras party-goers were down the aisle were all part of their Auckland Airport's solar panels enroute to celebrate the 30th on-board duties.
won an award at the inaugural anniversary of Sydney's Mardi Gras SEANZ PV Solar Awards last year The sell-out flight, NZ1105 from and were hosted by famous New Auckland to Sydney, was built on for the largest single site PV Solar Zealand drag queen Buckwheat. The the success of the 2007 inaugural installation contracted in 2007.
tropical treats began at check-in where Flight of the Fairies.
Mayors visit
Left: Auckland Airport engineering Steve Reindler takes the front seat, in the back (from left to right) Last month Manukau City Mayor Manukau City Mayor Len Brown and Deputy Mayor Si'o Len Brown, Deputy William Sua visited Auckland Airport. Mayor Si'o Wil iam They spent the morning getting a Airport chairman bird's-eye view of the airport and Tony Frankham and surrounding area as well as a hard-hat board member John tour of the new arrivals space in the Brabazon prepare to international terminal and the new take off for an aerial Pier B construction area.
view of the airport.
Airport Times 05
Sunglass Hut
Travel ers needing last minute supplies and airport workers Are you looking for the perfect pair of sunglasses? Look looking for health supplements or gift ideas should pop into no further than the airport's sunglass specialist store, one of the airport's newest stores, TravelPharm.
Sunglass Hut.
With two stores at the international terminal, one airside There are three Sunglass Huts at Auckland Airport: two at and one landside, the store aims to provide a service that the international terminal and one at domestic. Together the goes the extra mile by stocking everything from over-the- stores stock over 28 brands of high quality eye protection counter pharmacy items to skincare products, toiletries ranging from $150-$1,000. and travel pillows.
Because Sunglass Hut is part of a global chain, the airport TravelPharm specialises in New Zealand-made and natural stores receive the latest ‘must have' sunglasses almost as products, including well-known brands Trilogy, Evolu-New soon as they appear on fashion catwalks around the world, Zealand, Living Nature, Antipodes, Aroma Pure NZ, and ensuring Auckland Airport customers always have the most Their best-selling lines are the Dr Hauschka skincare range, Sunglass Hut store manager (landside) Grant Gavin says Omega 3 products, dietary supplements and Trilogy's the most popular brand sold at the airport is American Rosehip Oil. TravelPharm hopes to extend its range in sunglass giant Ray Ban. Other top quality brands sold the next few months by gaining a licence to sell selected include Bvlgari, Dolce & Gabbana, Arnette, Prada, Versace, pharmacy items such as Imodium and Voltaren.
The store was formerly known as Hardy's but altered names The 17 Sunglass Hut staff members are experienced in and increased its variety of stock when ownership changed recommending brands and styles to customers and can earlier this year. New owner Yoon Joo Song also owns the demonstrate the difference between polarised and non- airside Massage Café and the massage chairs in the public polarised lenses.
departures area.
TravelPharm offers a variety of monthly discounts and specials for travellers and airport workers.
Left: TravelPharm provides travel ers and airport workers with the answers to many of their health Right: The range of sunglasses at Sunglass Hut reflects all tastes and styles.
The plane truth…
What do you think
of when you think of Enrico Zein, German tourist:
Allan Flaxman, Auckland Airport
"I think of kiwis – the bird and the customer service department shift fruit. The kiwifruit is the only part of manager: "I think of kiwis – the native New Zealand we can experience bird and a symbol of New Zealand. It is uniquely kiwi – which is one of Auckland Airport's values." 06 Airport Times
Anzac remembrance Anzac Day Poppies also have an enduring
association with Anzac Day, dating available during the back to the 1920s. Throughout New Poppy Day Appeal Zealand, people of all ages wear a red on 18 April. Many Anzac Day (25 April) is observed in poppy as a mark of remembrance. thanks, Keith (far New Zealand as a day of The poppies are a vivid reminder of left), for sharing your Anzac biscuit recipe commemoration for those who the sacrifice – the blood lost – in war. died while serving their country Two of the local Returned Services and to honour returned service- Associations will collect for Poppy Day men and women. It is also a day at the airport later this month.
to eat the delicious Anzac biscuit! Anzac biscuits are a true kiwi favourite. We asked Keith Murray, And they're racing
an officer at New Zealand Customs, to share with us his For the third year in a row, Auckland Airport proudly sponsored the Auckland Anzac biscuit recipe. Keith served Cup Week horse racing carnival at Ellerslie Racecourse. Cup Week is one of in East Timor in 2002 and still New Zealand's biggest and most glamorous racing events.
works part-time for the New The three-day carnival showcased the nation's finest horses, jockeys and trainers competing for the biggest prizes in the country. "We see strong links between Auckland Airport, Auckland Cup Week and the Auckland Racing Club's intentions to build a compelling international event," says Auckland Airport general manager retail Nick Forbes. In the lead-up to the event, the Auckland Racing Club advertised in the domestic and international terminals to raise awareness among the millions who pass Keith's Anzac biscuits
through the country's largest airport. Auckland Airport's retail team hosted airport retailers at the second race meeting 1 cup castor sugar on Wednesday 5 March and had their own ‘fashion in the field' event featuring a 1 cup desiccated coconut best hat and best tie competition. 2 cups rol ed oats "Yoon Song from TravelPharm and Massage Café won best tie – for his daring ‘yellow on yellow' ensemble and Beet Singh from Artport won best hat for her 2 tbsp golden syrup ‘uniquely kiwi-styled' flax woven hat," says Nick. 1 tsp baking soda 3 tbsp boiling water As an official event partner, Auckland Airport had a race at each of the meetings named after the company. Heat oven to 180°C (160°C fan bake). Place flour, castor sugar, Left: (From left coconut and oats in a bowl and to right) Barbara stir to combine. Make a well in the centre. Place butter and golden Auckland Airport, and syrup in a saucepan to melt, or Paulette D'Amico microwave in a bowl to melt. and Beet Singh from Artport enjoy a day at Dissolve baking soda in boiling water. Add melted ingredients and dissolved baking soda to dry ingredients and mix to combine. Rol spoonfuls into bal s and press on to baking trays. Bake for 15 mins, or until firm and golden brown. Enjoy! The biscuits will last up to a week if stored in an airtight Nicola Mackenzie, greeting her
Samantha Morey, Air New Zealand
Margaret Willan, English traveller:
brother-in-law: "Paua shells come to Valet Parking staff member: "I always "When I think of New Zealand I think mind. They are real y pretty and they think of the culture of our country. We of it as my home, and how green it is. remind me of New Zealand. You don't are such a multicultural society. I also I lived in New Zealand for nine years see them anywhere else." think of the silver fern as an iconic and love it here. One day I hope to image of New Zealand." live here again." Airport Times 07
Airport emergencies Ext 98777 Domestic terminal Airport faults and repairs Ext 98813 The Cabin 256 8851 Travelex Terminal cleaners (Spotless Services) 256 6932 The Clubhouse 256 8851 Visitor Information Centre Auckland Airport reception 256 8815 The Coachroom 256 8851 Speciality and Gifts International terminal Sunflowers Florist Marlborough and Blenheim rooms Domestic and Commuter
Airworks operations centre 275 5981 FUNCTION CATERING
03 305 0209 Pacific Flight Catering 275 3000 International terminal
256 2100 LSG Sky Chefs New Zealand Ltd 255 0700 Accessories 256 3584 HMSC-Auckland Airport Great Barrier Airlines 275 9120 GOVERNMENT AGENCIES
Sunglass Hut/Watch Station 256 6921 Aviation Security Service 256 1700 Tie Rack 256 7652 Customs 275 9059 Vodafone Rentals 256 8501 Books, Magazines and Music 275 9046 Whitcoulls Aerolineas Argentinas 256 3584 GROUND HANDLERS
256 8525 Air Centre One 275 7167 BONZ in New Zealand 256 6910 Air New Zealand 373 3435 Menzies 256 8051 SkyCare 256 1215 Merino Discovery Food and Beverage 256 6318 HELICOPTER SERVICES
Café Down Under 256 8747 Heliflight 0800 768 677 City of Sails 256 8301 PUBLIC TRANSPORT
Hayama Sushi & Noodles Jean Batten Foodcourt 0800 600 500 Airbus 0508 AIRBUS Kiwi Café & Bar Garuda Indonesia 256 8260 MAXX Regional Transport 366 6400 McDonald's 379 3202 RECREATION AND PERSONAL SERVICES The River Café
KLM Royal Dutch Airlines 302 0854 Airport Lollipops Educare 256 6900 Aviation Country Club 275 6265 Tank Juice Lufthansa Airlines 303 1529 Aviation Country Club Bistro 275 6265 General Duty Free Malaysia Airlines 256 8330 Butterfly Creek 275 8880 Choc Stop 0800 670 000 Flying Fit Health Club 275 5747 DFS Galleria 0800 670 000 Aviation Golf Course (starter) 275 4601 Regency Duty Free 256 6318 Golf Driving Range 275 6080 Services Royal Brunei Airlines 256 6660 Treasure Island Adventure Golf 275 7531 Airspace Singapore Airlines 256 6630 RENTAL CAR COMPANIES
256 8518 ACE Rentals 256 9944 Flight Centre AIRPORT FREIGHT SERVICES
USave Car & Truck Rentals 256 9430 Massage To Go 255 5365 Apex Car Rentals 0800 935 050 Visitor Information Centre 027 293 8738 Avis Rent a Car 256 8368 Souvenirs Aion Cargo Solutions 275 1999 Budget Rent a Car 256 8451 Global Culture 256 8587 Hertz NZ 256 8690 Made In New Zealand Air Transport World Freight 275 0409 Maui & Britz Campervans 275 4748 Speciality and Gifts Airport Freight Centre Tenants Assoc 236 0358 Europcar 275 0066 Airways Florist Airport Lunch Bar 275 9875 Thrifty Car Rental 256 8455 Artport Apex International Forwarding 256 9727 Jucy Rentals 256 9441 ChocoVino 256 9735 Your Car Rental Services 275 9473 TravelPharm Asian Express Airlines 976 2977 RETAIL
Barber Logistics Cargolux Airlines International 257 0490 Airport Shopping Centre
256 9627 Acorn Café 256 6518 The Cellar 292 8833 Airport Pharmacy 257 3000 The Collection Point 256 8754 The Great New Zealand Shop 0800 800 020 Digital Mobile 275 4948 Time Out DogTainers NZ Ltd 256 0999 Foodtown 256 2128 Walker & Hall Jewellers Emirates SkyCargo 256 8305 The National Bank 256 5000 Outlet Store 275 3115 SERVICES
256 1107 Postie Plus 275 0123 Airport Service Garage 256 5330 Sheridan Linen 275 7057 Airways Panel and Paint 279 5200 The Airport Doctor 256 8655 Qantas Valet (Base Care) Green Freight Limited 275 3101 The Florist 275 6606 The Truck Cleaning Company 275 4002 The Sharing Shed 275 0478 Firestone Direct 275 3114 The Warehouse 275 0156 Harriman Signs 257 1250 Warehouse Stationery 257 2730 ImpEx Personnel 256 8605 Domestic terminal
J A Russell Electrical & Data Suppliers 255 0800 Books and Magazines Koru Club (car valet) NZ Post – international freight forward 257 1810 Whitcoulls 256 8216 Travel Agents Travel Service (TATS) Origin Air Freight 256 6537 Food and Beverage Manukau City Toyota Pace Air Services – next flight services 257 1818 Bach Café 256 8570 Parking Services 255 0841 Dunkin Donuts 257 4441 Pit Stop 275 1019 Espresso Plus 256 8562 Shell Skyways Service Station Skynet Worldwide 257 0016 Hayama Sushi & Noodles 256 6516 Shell Tom Pearce Service Station 0800 275 868 Qantas Café 256 8570 Skyway Car Storage UTi New Zealand Ltd 255 1100 Tank Juice 257 2043 Vehicle Testing New Zealand Wilson Logistics 255 0222 The Ranges Contact us
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